[Hiring] Customer Service Representative @SMDigital

Role Description

• Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care.
• Resolve customer concerns efficiently while maintaining a high standard of service quality.
• Accurately document all interactions, updates, and resolutions in the system in real time.
• Coordinate with internal operations teams to ensure seamless case handling and follow-through.
• Identify recurring issues and escalate patterns to supervisors proactively.
• Meet and consistently maintain daily and weekly performance targets.
• Support the operations team during high-volume periods with flexibility and a solutions-first mindset.
• Uphold company policies, compliance standards, and quality guidelines in every interaction.

Qualifications

• 3+ years of experience in a customer service or call center environment (Required).
• Operations-oriented — you understand that consistency, accuracy, and process matter.
• A clear, professional communicator — written and verbal, every single time.
• Detail-driven and thorough when documenting cases and following through on commitments.
• Calm under pressure and able to manage high call volumes without compromising quality.
• A reliable, accountable teammate who shows up consistently and takes ownership of their work.
• Tech-savvy and comfortable navigating multiple systems and tools simultaneously.
• Flexible with shifting schedules and fully dependable in a remote work setup.

Benefits

• Full-time remote work with a complete WFH support program.
• Maxicare HMO + PhilHealth coverage.
• SIL, PTO, and a special birthday leave.
• Paid vacation leave.
• Zero-interest employee loan program.
• Performance bonuses and merit-based recognition.
• Monthly Gen Pow-Wows and team engagement events with prizes.
• Arvios Leadership Development Academy and workshop programs.
• Monthly 1-on-1 touchbase calls with your HR partner.

Home Office Requirements (Must Provide Screenshot)

• Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
• For Windows users: Windows 11 OS is required.
• Noise-Cancelling Headset.
• Dual Monitor is mandatory.
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.