[Hiring] Customer Service Representative @Assist World

Role Description

We are seeking a reliable and professional Customer Service Representative (CSR) to handle after-hours customer support. This role is primarily focused on managing inbound and outbound calls and scheduling service appointments efficiently.

Key Responsibilities

• Answer inbound customer calls during after-hours operations
• Make outbound calls as needed (follow-ups, confirmations, etc.)
• Schedule service appointments accurately using company systems
• Provide clear, professional, and courteous communication with customers
• Ensure all customer interactions are properly logged and documented

Systems & Tools

• Scheduling software: ServiceTitan
• VoIP/phone system for handling inbound and outbound calls

Qualifications

• Strong verbal communication skills in English (clear, professional, customer-friendly tone)
• Prior experience in customer service or call handling
• Ability to manage multiple calls and scheduling tasks efficiently
• Comfortable working remotely and independently

Preferred Qualifications

• Experience in HVAC, refrigeration, or similar service-based industries
• Familiarity with ServiceTitan (strongly preferred)
• Bilingual (English/Spanish) is a plus, but not required

What Success Looks Like

• Prompt and professional handling of customer calls
• Accurate scheduling and coordination of service appointments
• Positive customer interactions and satisfaction
• Reliability during assigned after-hours shifts

Working Hours/Employment Type

• Full time: ~5:00 PM – 1:00 AM (Eastern Time)
• 100% REMOTE

Benefits

• $1,000 - $1,450 a month
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle