[Hiring] Customer Service Representative @HireLATAM

Role Description

Our Client is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for homeowners. This role is essential for managing the front-end customer experience, ensuring that every inquiry is handled with professionalism and care. The successful candidate will manage inbound requests, oversee appointment logistics, and support the company’s digital presence through social media and review management. This position requires a proactive individual who can balance administrative precision with high-level interpersonal skills.

Key Responsibilities:

• Lead Management & Communication
  • Handles all inbound requests via email and phone calls, answering product availability questions and providing general information.
  • Manages the scheduling of appointments, ensuring that customer needs are met and calendars are optimized.
  • Conducts diligent follow-ups on canceled appointments and pending inbound requests to recapture opportunities.
  • Ensures that scheduled appointments are properly fulfilled and coordinated with the field team.
• Marketing & Administrative Support
  • Manages the company’s social media presence by creating and scheduling posts across various platforms.
  • Oversees review management, monitoring feedback on sites like Yelp, Angi, and Google to maintain the company’s high reputation.
  • Submits invoices for rewards programs and handles administrative tasks related to lead generation platforms (Hatch, Thumbtack, Nextdoor).
  • Supports the Sales Manager with ad hoc projects and administrative tasks as needed.
• Digital Tool Coordination
  • Utilizes a variety of software tools—including Buildertrend, Setmore, and Dialpad—to maintain accurate customer records and communication logs.
  • Uses Canva and social media tools to maintain brand consistency and engagement.

Qualifications

• At least two (2) years of dedicated customer service experience.
• Fluent or Native English speaking and writing skills are mandatory.
• High degree of emotional intelligence (EQ) and the ability to handle customer concerns with empathy and professionalism.
• Strong critical thinking skills and the ability to problem-solve in a fast-paced environment.
• Must be comfortable navigating CRM systems, scheduling software, and social media platforms.

Requirements

• Tech Stack
  • Communication: Dialpad, WhatsApp, Outlook.
  • Project & Scheduling: Buildertrend, Setmore, Hatch.
  • Lead Platforms: Yelp, Angi, Thumbtack, Nextdoor, GLSA.
  • Documentation & Design: PDF Editor, Hover, Word, Excel, Canva.

Benefits

• Clear bonus structure based on successful appointment setting.
• Full-time, long-term remote contract with a reputable US-based company.
• Play a key role in a company with a 30-year legacy of excellence.
• Immediate Start: Our client is looking to onboard the right candidate right away.