[Hiring] Customer Service Representative @Carenet Health

Role Description

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. Did we mention this was a remote, work from home position?

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
• Research customer issues and find workable solutions
• Provide response to inquiries including scheduling appointments, referral inquiries
• Assist with insurance questions, medication requests or general information requests
• Identify and understand customer needs; quickly gain customer trust and confidence
• Have fun learning new products and projects!
• The best part, you will be making a difference in someone's life!

Qualifications

• High School diploma/GED or equivalent (will be validated during background check)
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Strong communication skills via phone, email, chat, etc.
• Excellent customer service skills
• Excellent demonstration of caring, empathy, and compassion
• General knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA
• Flexible with work schedule
• Able to provide 2 monitors 22 inch each with both HDMI and Display ports

Requirements

• The wage for the Customer Service Representative is $16.00 per hour.

Benefits

• Comprehensive benefits package that includes health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Company Description

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.