Customer Service Representative @Vida Shoes International
Customer Service
Salary $450.00 usd/mon..
Remote Location
Job Type full-time
Posted 2d ago

[Hiring] Customer Service Representative @Vida Shoes International

2d ago - Vida Shoes International is hiring a remote Customer Service Representative. πŸ’Έ Salary: $450.00 usd/monthly πŸ“Location: EST (UTC-5)

Role Description

We are looking for a dynamic and friendly customer representative to join our international customer service team. We are planning to expand our customer service team, so there is room for growth for the right individual!

Responsibilities include, but are not limited to:

  • Work with order release and fulfillment systems in Shopify and proprietary platforms.
  • Maintain and execute return processing through an integrated system.
  • Receive and promptly handle customer calls and emails regarding all aspects of:
    • Sales order process
    • Return Goods Authorization (RGA)
    • General product knowledge
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Communicate and escalate any issues or concerns to brand management as needed.
  • Perform ad hoc duties as assigned.

Qualifications

  • Matric Certificate (Grade 12) or equivalent.
  • 2 to 3 years of customer service experience in eCommerce.
  • Strong spoken and written English skills. (speaking, reading, and writing).
  • Excellent courteous customer service skills with the ability to remain calm under pressure.
  • Strong computer skills – general knowledge of PC/Mac and Microsoft Office.
  • Ability to multi-task and manage multiple customer interactions efficiently.
  • Working knowledge of Shopify Plus and ticketing tools like Gorgias, Zendesk, etc.
  • Must be able to work a 40-hour week on Eastern Standard Time (EST).
  • Must have:
    • A reliable internet provider
    • A personal computer
    • A backup power source such as a UPS (Uninterruptible Power Supply)

Requirements

  • Salary: Market related
  • Work Arrangement: Fully remote/work from home
  • Growth Potential: Opportunity for career advancement and skills development

Benefits

  • Salary: $450.00 USD/Monthly
Before You Apply
️
remote Be aware of the location restriction for this remote position: EST (UTC-5)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Representative @Vida Shoes International
Customer Service
Salary $450.00 usd/mon..
Remote Location
Job Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: EST (UTC-5)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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