[Hiring] Customer Service Representative @QualDerm Partners

Role Description

This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The position serves patients and visitors by:

• Answering phones
• Assisting patients with registration and intake
• Scheduling appointments
• Taking payments over the phone and in person

This position is supervised by the Lead, Customer Service and/or Manager, Customer Service.

Qualifications

• High School graduate or equivalent
• Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification
• Must be able to read, interpret and explain EOBs and patient responsibility in detail
• Education in medical billing or hold medical billing certification preferred
• Mod Med/EMA practice management system experience is a plus

Requirements

• Serves as first point of contact for incoming billing customer service calls
• Provides optimum customer service, including quality assurance, for all patient inquiries
• Answers high-volume incoming communications from customers/patients
• Returns all phone messages within 24 hours of receipt
• Must be able to deal diplomatically with complaints and function well under pressure
• Utilizes resources and conducts research to troubleshoot and resolve patient issues
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account
• Updates insurance and demographic information as necessary on patient accounts
• Accurately documents patient accounts of all actions taken
• Sets up payment plans and takes credit card payments over the phone
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax
• Participates in special projects as needed
• Maintains regular and predictable attendance
• Adheres to Code of Conduct and Mission & Value Statement
• In addition to the above job responsibilities, other duties may be assigned

Benefits

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team