Customer Service Representative @Coconut
Customer Service
Salary usd 1,100 per m..
Remote Location
Job Type full-time
Posted 2d ago

[Hiring] Customer Service Representative @Coconut

2d ago - Coconut is hiring a remote Customer Service Representative. 💸 Salary: usd 1,100 per month 📍Location: Philippines

Role Description

We're currently looking for top talent to fill the role below:

  • Role: Customer Service Representative
  • Monthly Rate: $1100
  • Availability: 40 hours/week
  • Time Zone: EDT

To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.

What to Prepare:

  • English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.
  • Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️
  • 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.

Qualifications

  • Handle customer service calls across multiple client accounts using structured scripts
  • Manage customer records in CRM platforms with accurate scheduling and documentation
  • Operate cloud based phone systems for both inbound and outbound calls
  • Conduct sales focused calls, solidifying sales with professionalism and efficiency
  • Provide customer service and scheduling support, ensuring clarity and responsiveness
  • Navigate multiple platforms simultaneously during calls while maintaining accuracy and compliance
  • Adjust quickly to different call types and strictly follow client protocols and procedures

Requirements

  • Proven background in customer service, with experience across diverse BPO cases
  • Fluent English and a neutral/no accent
  • Hands on proficiency with CRM software and cloud based phone systems

Good to have

  • Experience in sales environments where closing was required (not just appointment setting)
  • Familiarity with best practices in customer experience and retention
  • Ability to coach peers in script usage and compliance
  • Background in multi industry customer service or account management
  • Exposure to performance reporting and call analytics in CRM systems
  • Demonstrated ability to manage customer records, scheduling, and documentation accurately
  • Experience handling both sales and customer service calls with professionalism
  • Strong multitasking ability to manage multiple platforms during live calls
  • High adaptability with strict compliance to client specific protocols
  • Attention to detail, scheduling, and handling ticket requests

Industry/Tools Experience

  • CRM platforms (e.g., HubSpot, Salesforce, Zoho, or similar)
  • Cloud based phone systems (e.g., RingCentral, Five9, Aircall, or similar)
  • Scheduling platforms and calendar tools (e.g., Google Calendar, Outlook)
  • Helpdesk/ticketing systems for documenting interactions (e.g., Zendesk, Freshdesk)
  • Internal communication tools (e.g., Slack, Microsoft Teams)
  • Front Systems (Point-of-sale) or similar. Preferred but not required.

Benefits

  • Competitive Salary – We recognize your skills and experience with a great compensation package.
  • 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
  • Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
  • US Holidays Off – Enjoy 12 paid US holidays throughout the year.
  • Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
  • Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
  • Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
  • Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
  • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
  • Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
  • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.

Before You Apply
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Representative @Coconut
Customer Service
Salary usd 1,100 per m..
Remote Location
Job Type full-time
Posted 2d ago
Apply for this position
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Applied
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Interview Scheduled
Interview Completed
Offer Accepted
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remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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