[Hiring] Customer Service Representative @PestCo LLC

Role Description

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Qualifications

• High school diploma or equivalent.
• Strong communication skills effectively through verbal, written, and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac.
• Pass a background check.
• Pest control experience preferred but not required.

Benefits

• Comprehensive Benefit Plans:
• Overtime, Commissions, and Bonuses (for applicable roles).
• Paid Time Off, Paid Sick Time, & Paid Holidays.
• Medical, Dental, and Vision Insurance.
• Company Provided Life Insurance.
• 401K – Employer Match.
• Health Savings Account (HSA) - Automatic Employer Contribution.
• Flexible Spending Account (FSA), Dependent Care FSA.
• Voluntary Life Insurance (Employee, Spouse & Child).
• Voluntary Short-Term and Long-Term Disability.
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage).
• Employee Assistance Program.
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!).
• SmartDollar Financial Wellness Program.
• Educational Resources and Training provided on-the-job.
• Medical Benefits are effective on the 1st of the month following the date of hire.

Company Description

PestCo is one of the fastest growing Pest Control companies in the US, founded in late 2021. Through our leading brands, we offer single-family residential, multi-family residential, and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth, emphasizing that outstanding people are the key to our success.