[Hiring] Customer Service Representative @Enterprise Holdings

Role Description

We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club evening team. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience.

• Coverage across all main UK Hubs from Penzance to Thurso.
• Members can pick up a car from any convenient on-street location for as little as 30 minutes up to 7 days.
• This role involves working evening shifts scheduled between either:
• 3:00pm - Midnight
• 6:00pm - Midnight
• Up to five shifts per week across Monday to Sunday, to include 1 weekend shift.
• This is a remote-based role and can be for between 30 and 40 hours per week.

What you can expect from Enterprise Car Club:

• Career and development opportunities
• Preferential membership rates
• Tailored training program
• Part of a global contact centre team
• On-going support and coaching
• Fun virtual team environment

If you are tech savvy and passionate about delivering great service hit the apply button today!

Qualifications

• Passion for problem solving and investigating solutions for members
• Attention to detail with a curious mind and desire to learn
• Ability to work in a fast-paced environment; expect to spend 95% of your time supporting members during peak seasons
• Ability to identify risks and take appropriate action
• Confidence communicating on the phone with members, colleagues, and management
• Adaptability in using online systems and new technology
• Strong ability to multitask using varied systems and processes
• Process-driven skill set that thrives when multitasking
• Basic car knowledge is desirable but not essential
• Enjoys working within a virtual office where fun and teamwork rules!

Requirements

• Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
• Must be able to provide a suitable home-office environment which is free from noise and any distractions (Desk and ergonomic chair are required)
• Strong PC skills and technical aptitude