[Hiring] Customer Service Representative @Via

Role Description

As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand. This job can be done remotely, as long as you are based in England.

• You will ensure the smooth daily operation of our services by providing telephone and email support.
• You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
• You will care for customer satisfaction and making sure that issues are resolved.
• You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.

Qualifications

• You speak fluent German (C2 or native) and English (C1 or C2).
• You are a good communicator and able to always find the right tone in different contexts.
• You enjoy providing advice and support over the phone.
• You remain calm even in stressful situations and are able to develop creative solutions in real time.
• Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service.
• You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
• You are technology-savvy and enjoy working with modern IT tools.

Benefits

• 100% work from home, as long as you’re based in England.
• State of the art hardware for you to perform your work worry free.
• The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most.
• £14.75 base hourly rate for a 40-hour work week, which can be more depending on the shifts and hours you work.
• 28 days of vacation days inclusive of public holidays.

Company Description

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

• Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe.
• Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.