[Hiring] Customer Service Representative @Gallagher

Role Description

GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention, and cross-selling. They will possess at least one or more of the following skills:

• Telephone customer service/retention/sales/inbound call center experience
• Life and health Insurance License

Position Details:

• Pay: $18/hr + Bonus opportunity
• Remote: In the Chicago Land area only
• Must have an active Illinois Life and Health License
• Benefits Start day 1!

How you'll make an impact:

• Consistently maintain an above average on Quality Assurance monitoring scores
• Consistently meet or exceed all Customer Service individual and departmental performance metric standards
• Continuously improves key job competencies, product knowledge and attend continuous training classes
• Provide complete and accurate information to all member inquiries
• Effectively and efficiently utilize the technical resources available
• Meet departmental goals for cross sales, retention and service.

Qualifications

• High school diploma or equivalent required
• Holds Active Illinois Health/Life license
• Minimum 1 year customer service work experience in an inbound/outbound call center environment
• Retention experience desired
• Proficient PC skills (Word, Excel, Internet)
• Background in insurance or health discount industry preferred but not necessary
• Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
• Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
• Ability to grow within a goal oriented, heavily measured environment
• Ability to consistently meet the minimum established performance standards
• Spanish Bilingual a plus

Requirements

• Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns
• Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner
• Attention to Detail: ensures accuracy and maintains strong quality control procedures
• Customer Service: must be able to provide exceptional customer service to members
• Computer Proficiency: must have strong PC and typing skills
• Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance
• High Level of Self-motivation and ability to succeed
• Time Management: Excellent punctuality a must
• Fully remote: Has a designated distraction-free area to perform remotely as if you were in an office

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...