[Hiring] Customer Service Representative @Easterseals MORC

Role Description

Easterseals MORC is hiring for a Customer Service Representative to help make a difference and become part of something bigger than yourself! We are looking for Game Changers who wake up excited to make a difference.

• Demonstrate ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Provides individualized customer service at a high standard, professional level.
• Responsible for answering and triaging inbound calls and general emails, assisting individuals with general questions, inquiries about Easterseals MORC programs and services, or community resources/referrals.
• Acts as an ambassador of Easterseals and builds interest in the programs and services offered.
• Documents all call information according to ESM policy and procedures.
• Expected to answer inbound calls and perform other work duties for the full duration of the shift (8:30 AM-5:00 PM Monday-Friday). Lunches and breaks are scheduled.

Qualifications

• High School Diploma or Equivalent
• At least 2 years of clerical customer service experience; high volume call bank preferred

Benefits

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• PSLF (Public Service Loan Forgiveness) Employer
• Bonuses and extra incentives to reward hard work & dedication
• Mileage reimbursement in accordance with IRS rate
• Free financial planning services through partnerships with the LoVasco Consulting Group, and SoFi
• Student loan repayment options
• Pet Insurance

Company Description