[Hiring] Customer Service Representative @Conduent State & Local Solutions, Inc

Role Description

Join the Conduent Customer Service Team as a Remote Customer Service Representative II. This role involves:

• Providing exceptional customer service for child support customers across multiple states.
• Answering calls in a timely manner through blended call queues.
• Delivering one-call resolutions by asking pertinent questions to understand members’ concerns.
• Maintaining up-to-date support knowledge through training.
• Documenting requests, status changes, complaints, and grievances accurately.
• Providing clear, complete, accurate, and objective information based on program requirements.

Qualifications

• Proficient computer skills in Microsoft 365, AVAYA phone systems, and other programs.
• High School diploma or GED.
• 1 year of Customer Service/Call Center Experience.
• Ability to submit to and pass a background check.
• Basic understanding of a call center environment and quality monitoring processes.
• Ability to sit for long periods of time.

Requirements

• Must reside in a state where compensation structure complies with applicable wage regulations.
• Currently not hiring in the following geographies: AK, CA, HI, MA, IL, MT, NY.
• Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico.

Benefits

• Pay rate: $17.50 per hour, paid bi-weekly.
• Paid training with equipment provided.
• Full-time schedule (40 hours a week).
• Career growth opportunities.
• Employee discount program through PerkSpot.
• Full benefits package from the start.
• Health insurance coverage, voluntary dental and vision programs, life and disability insurance.
• Retirement savings plan, paid holidays, and paid time off (PTO).