[Hiring] Customer Service Representative @Bloom

Role Description

As our Customer Experience Representative, you will be the first point of contact for our Poppy & Peonies customers, ensuring they have a positive and memorable experience with our brand. You will be responsible for:

• Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.
• Responding to all customer inquiries via live chat (Tidio), email, and other communication channels.
• Providing accurate information about our products, policies, and services.
• Addressing customer concerns, resolving issues, and ensuring that our customers feel satisfied and valued.
• Troubleshooting our customers' orders via Shopify, Click Ship, and Loop.
• Collaborating closely with internal team members to ensure consistency and to address any escalated issues or special requests.
• Sharing insights and feedback with the internal team to continuously improve our customer experience.

This is a full-time opportunity with a working schedule from Wednesday to Sunday from 12:00pm to 8:00pm EST.

Qualifications

• You have experience in a customer service or customer-facing role within a DTC or ecommerce customer service environment.
• You have strong communication skills and can resolve or de-escalate challenging customer issues.
• You have familiarity with live chat platforms and customer service software. We use Tidio (live chat) for our live chat.
• You have familiarity with ecommerce tools such as Shopify, Click Ship, and Loop.
• You’re a collaborative team player who can brainstorm with others.
• You’re flexible and can adapt to changing priorities on the go.
• You have a natural ability to remain patient, positive, and professional in all customer interactions.

Requirements

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

Benefits

Like Bloom, Poppy & Peonies is a proud equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that Bloom Partner believes in.

Company Description

Poppy & Peonies is committed to developing an inclusive, barrier-free recruitment process and work environment. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. Requests for any accessibility-related assistance can be made to [email protected] .