[Hiring] Customer Service Representative @Advocacy Solutions

Role Description

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position.

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Qualifications

• Must be able to talk on the phone and type at the same time
• Excellent reading, writing, and verbal communication skills including active listening
• Must pass a background check and typing test with a minimum typing speed of 35WPM
• Must have a quiet area for a home office away from noise and distractions
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Ability to sit for a long period of time
• Reliable and dependable attendance

Requirements

• This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred.
• Telephone experience is required. Auto dialer experience is highly preferred.
• Experience using computers and performing data-entry functions.
• Bilingual ability in English and Spanish is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements

• Not all positions are remote; some require that the employee work in the office.
• Must have a desk, chair and basic essentials to work from home.
• Must have a quiet work area without noise or distractions.
• Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed.
• Must be logged onto your work computer and able to answer calls during your normal work hours.
• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.

Benefits

• Health, dental, and vision insurance
• Company paid life insurance and disability insurance
• 401(k) plan with an employer match
• Paid time off after 90 days of employment
• Ten company paid holidays