[Hiring] Customer Service Representative @Sysco

Role Description

The Customer Service Representative provides customer and Territory Managers (TMs) support with the sales of hotel and operational supplies.

• Answer incoming calls and emails from TMs.
• Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
• Provide customer with order history information (i.e., item #, quantity, etc.) and pricing.
• Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries.
• Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
• Check ETA for back orders and determine shipment options.
• Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other requests as needed.
• Prepare and send customer order acknowledgments.
• Inform TM and customer of standard procedures, order status and/or resolution of problems, if applicable.
• Follow up to ensure proper customer satisfaction.
• Review and resolve issues with customer orders such as delivery issues, shipment discrepancies, and back orders.
• Participate in Sysco Interactive University (SIU), vendor and other company training programs.
• Communicate regularly with internal departments such as Accounting and Purchasing.

Qualifications

• High School diploma or GED required; College degree preferred.
• 2 years’ Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.).
• Call Center experience a plus.

Requirements

• Excellent communication (verbal and written), interpersonal and professional interactive skills.
• Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff.
• Capable of working with internal staff from other departments in a proactive and constructive manner.
• Customer Service – Respond promptly to requests for service and assistance as needed.
• Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Judgment - Displays willingness to make decisions and exhibits sound and accurate judgment.
• Professionalism - Approaches others in a tactful manner and reacts well under pressure.
• Detail Oriented – Attention to details and accuracy.
• Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook).

Benefits

• For information on Sysco’s Benefits, please visit SyscoBenefits.com .

Company Description

Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. Recently achieving a billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Guest Worldwide is also a wholly owned subsidiary of Sysco, a $54 billion global food and beverage distribution company.