Customer Service Representative @AAA-The Auto Club Group
Customer Service
Salary usd 19 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Customer Service Representative @AAA-The Auto Club Group

2mths ago - AAA-The Auto Club Group is hiring a remote Customer Service Representative. πŸ’Έ Salary: usd 19 per hour πŸ“Location: USA

Role Description

This role involves responding to member/customer requests for emergency road service in a call center environment.

  • Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.)
  • Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model
  • Performs geographical location spotting to determine potential service providers
  • Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival
  • Enters data into D2000 database and documents all relevant details
  • Notifies member of estimated time of arrival and name of contractor
  • May communicate with contractor if service not provided within specified time period and update member on status as necessary
  • Recognizes, promotes and processes membership sales opportunities
  • Verifies completed status of call and closes out on system

You can make a difference by helping our members during stressful situations by:

  • Providing superior customer service during every member interaction
  • Responding to a high volume of emergency road service requests in a call center environment
  • Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road
  • Analyzing member accounts to determine additional products and services that benefit the member
  • Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion

Qualifications

  • High school diploma or equivalent
  • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
  • 6 months of Customer Service Experience
  • Providing customer service in a professional manner and de-escalating situations
  • Accurately inputting information into various fields using a PC keyboard
  • Navigating through a PC and/or automated processing system
  • Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
  • Performing mathematical calculations including adding, subtracting, percentages, etc.

Requirements

  • Telephone etiquette
  • Basic Computer skills
  • Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more
  • Ability to toggle back and forth between applications
  • North American geographical relationships
  • Road condition reporting terminology
  • Strong communication skills demonstrated through the effective use of the Customer Interaction Model
  • Strong interpersonal skills
  • Strong written communications skills needed to respond in a professional manner to member/customer inquiries
  • Effective listening skills
  • Accurately enter information on a personal computer
  • Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
  • Represent the Customer Care Department in a professional and positive manner
  • Maintain accurate records
  • Understand, read and reconcile payment history
  • Read maps and use travel related tools (i.e., directional cues)

Benefits

  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement
  • Corporate Incentive Program
  • Complimentary AAA membership
  • Employee Referral Bonus
  • Employee recognition program

Work Environment

  • Irregular hours to include various shifts, weekends and/or holidays
  • This is a remote call center position
  • Call Center employees work remote full-time
  • Employees may be required to report temporarily to a designated ACG facility if located <50 miles from an office until connectivity or service levels are restored
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Representative @AAA-The Auto Club Group
Customer Service
Salary usd 19 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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