[Hiring] Customer Service Representative @The Sydney Call Centre

Role Description

This role involves supporting inbound calls, technical troubleshooting, and back-office processing for both commercial and public sector clients.

• Engage with customers via inbound calls to understand and resolve their issues.
• Use internal systems to manage accounts and process requests efficiently.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to management when necessary.
• Ensure first-call resolution through effective communication and problem-solving.

Qualifications

• Age 18+ with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Skilled in conflict resolution, troubleshooting, and customer engagement.
• Empathetic, patient, and responsive to customer needs.
• Able to multitask, stay organized, and work independently.
• Team-oriented with a customer-first mindset.
• Comfortable in a fast-paced, dynamic environment.

Requirements

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. (Does not apply in Canada)

Benefits

• Earn PTO and paid holidays to take the time you need.
• Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Access life insurance options to safeguard your loved ones.
• Accident and critical illness insurance.
• With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Learn new skills while earning a paycheck.
• Enjoy a team-oriented culture that fosters collaboration and engagement.
• Be comfortable while you work.