[Hiring] Customer Service Representative @Frost Roofing & Construction

Role Description

This role involves managing customer queries and complaints while providing top-quality customer service.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out to answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensuring customer satisfaction and providing professional customer support

Qualifications

• High school diploma, general education degree, or equivalent
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers
• Experience working with customer support

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home

Company Description

Frost Roofing & Construction is your trusted roofing partner in Houston, TX and Dallas Fort Worth, TX, dedicated to providing top-quality roofing solutions for both residential and commercial properties.