[Hiring] Customer Service Representative @The Hartford

Role Description

As a Customer Service Specialist, your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, and billing needs. This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities.

• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
• Provide Exceptional Customer Service experience to our policyholders in every interaction.
• Handle inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing.
• Initiate claims according to claims best practices and assist with existing claim inquiries.
• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
• Promote digital self service capabilities.
• Utilize multiple computer applications with accuracy.
• Required to commit to the training and work schedule.
• Have a dedicated workspace free from distractions during work and training hours.

Qualifications

• A demonstrated background in customer service, insurance, retail, restaurant, or a related field.
• Excellent verbal and written communication skills with strong ability to empathize with customers.
• Ability to work in a fast-paced complex environment while multitasking.
• Strong attention to detail.
• Experience working in a Windows-based computer environment.
• The ability to work in a collaborative environment.
• Problem solving and critical thinking skills.
• Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships.
• High School Diploma or equivalent required, bachelor’s degree a plus.

Requirements

• 100% Remote Work arrangement.
• Training Hours: Monday - Friday 10:30 a.m. - 7:00 p.m. EST (12 weeks) mandatory attendance.
• Post Training Hours: Monday - Friday 11:30 a.m. - 8:00 p.m. EST / Every other Saturday - 9:30 a.m. - 6:00 p.m. EST / Wednesday Comp Day.

Benefits

• Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
• 25 days paid time off in your first full year.
• Tuition reimbursement.
• Paid volunteer opportunities.
• Employee recognition.
• Wellness program.
• And more!