[Hiring] Customer Service Rep.-Licensed @Philadelphia Insurance Companies

Role Description

This role involves providing exceptional customer service as a Licensed Customer Service Representative (CSR) at American Collectors Insurance.

• Address client needs and concerns via phone and email
• Maintain and utilize a working understanding of underwriting compliance guidelines
• Answer back-to-back inbound calls
• Make outbound calls to customers for as needed follow-ups
• Establish rapport quickly and build positive customer relationships
• Provide prompt, accurate and friendly customer service
• Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals, and billing clarifications

Qualifications

• High school diploma or equivalent
• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail oriented
• Proactive in problem solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Requirements

• Active Property & Casualty or Personal Lines insurance license
• Prior experience in an insurance service role
• Strong problem-solving skills
• Ability to thrive in a fast-paced environment

Benefits

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retirement plan
• Paid time off
• Overtime availability
• Employee referral program