[Hiring] Customer Service Relationship Specialist @The Hartford

Role Description

As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties, and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford.

• Promote digital self-service capabilities.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
• Assisting customers over the phone.
• Must have the ability to learn insurance product and processes in training environment.
• Required to commit to the training and work schedule.
• Have a dedicated workspace free from distractions during work and training hours.

Qualifications

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.

Requirements

• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite).
• (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi).
• (3) Minimum 30 upload/300 download speeds are required.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays.
• Tuition reimbursement, Student Loan Paydown Program.
• 401K.