[Hiring] Customer Service Quality Executive @Ditto by Finshots

Role Description

At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

• Call monitoring and provide actionable insight to improve current processes
• Assist in developing, creating, and implementing quality processes
• Gather information to help improve advisor performance
• Provide feedback on the quality of advisor's recommendation
• Develop customer support quality standards

Qualifications

• Experience of 0 - 3 years
• Strong communication skills
• Excellent customer service skills
• Strong sense of ownership and leadership quality
• Excellent listening and analytical skills
• Ability to communicate and collaborate effectively

Benefits

• Remote work
• Comprehensive health insurance coverage for you and your family
• CTC - 4,54,600 PA

Application Process

Should we like your application, we will send you a link via email to record a Short Video Resume. Please take the time to check your inbox and record the same as this process is mandatory.

Company Description

Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha.

• We help people buy insurance.
• We explain health and life insurance in a language users understand.
• We curate and offer personalized recommendations.