[Hiring] Customer Service Professional @Cambia Health Solutions

Role Description

This role involves serving as a guide and advocate for callers, tackling issues and answering questions about benefits, claims, and eligibility.

• Research necessary information when answers are not readily available.
• Provide accurate and compliant information with a positive and professional approach.
• Tailor communications to meet each caller's unique needs.
• Proactively identify and address potentially difficult issues.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve skills through feedback and learning.

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• Preferred: knowledge of medical terminology and coding.

Requirements

• Excellent multitasking skills under pressure.
• Resilience, patience, and a positive attitude in the face of challenges.
• Clear, concise, and empathetic demeanor while responding to inquiries and requests.
• Proactive problem-solving skills and ability to ask insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
• Ability to handle sensitive and confidential information with discretion.
• Equally comfortable collaborating with a team and working independently.

Benefits

• Medical, dental, and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.