[Hiring] Customer Service/Order Entry Specialist @Aston Carter

Role Description

The Customer Service Team provides customer facing support to the field engineering team and external customers in a high volume customer service environment.

• Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
• Accurately process high volumes of part orders and service requests, including but not limited to:
  • Part location and price determination
  • Accurate cost and revenue account reflection
  • Regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
• Prepares accurate pricing of part orders and returns based on factors such as:
  • Foreign currency conversion rates
  • Contract type and coverage
  • Special customer discounts
  • Part type category
  • Subjective data from field service engineer as to reason for current part issue.
• Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of:
  • COGS accounts
  • Service types
  • Service areas both internal and external.
• Determines shipping method based on numerous factors including:
  • Part size and weight
  • Contractual agreements with the customer
  • Severity of system issue
  • Preferred carrier.
• Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
• Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems.
• Issues quotes for parts sales as requested by customers and field service engineers.

Qualifications

• Outstanding problem solving, follow-through, attention to detail and organizational skills.
• Ability to multi-task in an extremely fast paced environment.
• Moderate Excel, Word, and Access database skills.
• Excellent typing, 10-key speed and accuracy rate.
• Ability to maintain professionalism and courtesy under pressure.
• Critical soft skills include:
  • Self-motivation
  • Ability to multi-task and remain composed under pressure
  • Professionalism
  • Written and oral communication skills
  • Strong team and customer orientation.
• Consistently communicates with customers, peers, and other employees in a helpful, friendly, and professional manner.
• Typically requires a University degree and 1-2 years of experience in high volume field service call center.
• Attendance is a critical function of this position.

Requirements

• This is a Contract to Hire position based out of Hillsboro, OR.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on May 8, 2026.