[Hiring] Customer Service - Order Entry @Fagron

Role Description

Assists Patients, Organizations, Sales and the Pharmacy by performing the following duties:

• Ensures security of Protected Health Information as per HIPAA requirements.
• Talks with customers by phone and receives orders for prescriptions or responds to customer questions and/or requests for information including billing, order status, delivery status, etc.
• Answers telephone and directs calls to pharmacists and/or other pharmacy personnel or takes necessary messages.
• Provides product information, product literature, and customer ordering status to support field sales personnel.
• Receives prescriptions from pharmacist for processing by entering into pharmacy computer system. Prepares correct paperwork for pharmacy to fill medications.
• Solicits sale of new or additional services by calling patients for their monthly refills.
• Receives and processes prescriptions via fax, mail, and online ordering systems.
• Verifies and/or updates accuracy of patient information, i.e., address, allergies, etc.
• Enters new prescription orders into the computer system and processes form of payment: check or credit card; when appropriate. Communicates form of shipment of orders.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Follows reconciliation and reporting procedures for reporting to local, state, and federal governing authorities as required by law.
• May serve as a role model for the purposes of training new personnel.

Qualifications

• High school diploma or general education degree (GED).
• At least one-year related experience and/or training; or equivalent combination of education and experience.
• Proficient in computer applications, including Microsoft Windows, Microsoft Office 365 Suite, Microsoft Teams, and the ability to type accurately and efficiently.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Active/current Pharmacy Technician License required. Registration(s) required by state in which pharmacy is located.

Requirements

• This position requires sitting for extended periods of time including majority of shifts.
• This position requires looking at a computer and typing for the majority of shift.
• This position is a remote position but is subject to change based on business need.
• Employees will be required to read small print.
• Employee will be required to provide a HIPAA compliant work area.

Benefits

• Competitive pay.
• Comprehensive benefits package (including 401k and Volunteer Paid Time Off).
• Supportive workplace where your ideas and talents can shine.