[Hiring] Customer Service & Operations Virtual Assistant @Hunt St

Role Description

We are looking for a proactive and detail-oriented Customer Service & Operations Virtual Assistant to support both customer-facing communication and internal operational workflows. This is not a traditional support role. In addition to handling customer inquiries, you will play a key part in improving processes, ensuring order accuracy, and helping the business run more efficiently through better systems and proactive communication. You will act as a bridge between customers, operations, and production—making sure orders are accurate, issues are resolved quickly, and nothing falls through the cracks.

Key Responsibilities:

• Customer Support & Communication
  • Respond to customer inquiries regarding products, orders, and printing options
  • Provide clear and accurate information to help customers make decisions
  • Proactively reach out to customers via email and phone to resolve issues faster
  • Handle a mix of urgent/rush orders and standard inquiries in a timely manner
• Order Management Operations
  • Monitor and manage order flow through the company’s custom admin system
  • Ensure all orders are processed correctly and no details are missed
  • Identify and escalate potential issues before they impact production or delivery
  • Review incoming data and customer submissions for accuracy and completeness
• Quality Control & Basic Design Review
  • Review submitted logos and artwork for quality and print readiness
  • Open files in tools such as Photoshop or Illustrator when needed
  • Flag basic issues (resolution, formatting, clarity) for the design team
  • Coordinate with designers for any required adjustments or corrections
• Process Improvement & Systems Support
  • Identify gaps or inefficiencies in current workflows
  • Suggest improvements to systems, processes, and customer experience
  • Help ensure smoother order handling and reduced manual errors
  • Support automation and operational refinement initiatives

Qualifications

• Proven experience in customer service, operations, or virtual assistant roles
• Strong communication skills (written and verbal)
• Comfortable making phone calls to customers when needed
• Highly organized with strong attention to detail
• Ability to multitask and manage moderate-volume workflows
• Basic familiarity with graphic files and design tools (Photoshop/Illustrator preferred but not required)
• Proactive mindset with a focus on problem-solving and process improvement
• Ability to work independently and take ownership of tasks

Requirements

• Nice to Have:
• Experience in print, merchandise, apparel, or e-commerce industries
• Basic understanding of file formats and print production requirements
• Experience working with custom admin systems or order management tools
• Exposure to working with designers or creative teams

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)