[Hiring] Customer Service Executive @Alpha Iota BPO Sdn Bhd

Role Description

• Handling multiple live chat conversations simultaneously while maintaining high-quality customer service.
• Managing customer inquiries efficiently and ensuring timely responses across different projects.
• Working on multiple tasks and projects at the same time, prioritizing effectively to meet deadlines and service standards.
• Operating in a rotational shift environment, including night shifts, ensuring consistent support coverage.
• Engaging with customers in a fast-paced, face-to-face (real-time) environment, resolving issues quickly and professionally.

Qualifications

• 1 year and above of experience in Live Chat or Customer Service roles.
• Proven ability to manage multiple live chat conversations at the same time while maintaining accuracy, attention to detail, and high service quality.
• Willingness and flexibility to work on a rotational shift schedule, including night shifts, weekends, and public holidays as required.
• Strong adaptability and ability to thrive in a fast-paced, customer-facing environment.
• Fast learner with a proactive mindset, able to quickly understand new systems, processes, and product knowledge with minimal supervision.
• Good academic background; experience in BPO or similar industries is an advantage.

Benefits

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams
• ...and lots more!