[Hiring] Customer Service Coordinator @CBRE

Role Description

As a Customer Service Coordinator at CBRE, you'll play a key role in delivering exceptional customer service and ensuring service requests are resolved efficiently. As part of our Call Center team, you'll be the first point of contact for customers, coordinating solutions, managing service requests, and collaborating with internal teams to provide a seamless customer experience.

This is a great opportunity for someone who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment while contributing to continuous improvements and operational excellence.

What You'll Do:

• Answer incoming service requests, via phone, chat, email & online requests.
• Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with an inquisitive mindset.
• Basic math skills; ability to calculate simple figures such as percentages, discounts, and markups.
• Must be French bilingual.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Benefits

• Competitive compensation package.
• Medical/Dental/Vision insurance.
• 401(k) plan.
• Disability insurance.
• Paid holidays and vacation.