[Hiring] Customer Service Consultant @Red Ember Recruitment (PTY) Ltd

Role Description

This is a remote position. Red Ember Recruitment is currently recruiting for a Customer Service Consultant (German C1) for their client. We are looking for self-motivated, disciplined, and solution-oriented individuals who thrive in a dynamic, fast-paced environment. In this role, you will assist airline passengers worldwide with flight-related queries. The role requires:

• Strong communication skills
• The ability to research and navigate airline policies
• Excellent computer proficiency

Qualifications

• Advanced German proficiency at C1 level (Required)
• Excellent verbal and written communication skills in German and English
• Valid Namibian citizenship, permanent residence, or domicile status
• Strong computer literacy and typing skills
• Customer-focused approach with the ability to deliver exceptional service
• Ability to work in a fast-paced, technology-driven environment
• Ability to work independently and manage customer interactions professionally

Requirements

Candidates must meet one of the following requirements:

• Option 1:
  • Grade 12 qualification with 6–12 months of relevant experience
  • Completed NQF Level 4 / Grade 12
  • 6–12 months of customer service and/or call centre experience
• Option 2:
  • NQF Level 3 qualification with 2–3 years of relevant experience
  • Completed NQF Level 3
  • 2–3 years of customer service and/or call centre experience

Benefits

• Gross monthly salary
• Shift allowance eligible hours worked between 20:00 and 06:00
• Medical aid membership is a condition of employment and forms part of the employee’s total cost to company (CTC). The employee is responsible for 100% of the contribution. Employees may apply for NHP medical aid at favourable group rates
• Permanent employment contract
• Flight benefits may be available after successful completion of the six-month probation period, subject to the applicable benefit terms and conditions
• Rotational shifts apply in a 24/7 operating environment