[Hiring] Customer Service Auxiliary @Systems & Methods, Inc. (SMI)

Role Description

Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements.

• Research and process returned warrants (i.e. payments)
• Process and document new court orders and forms
• Create new and maintain existing child support cases
• Review and process applications for Direct Deposit and the Texas Payment Card program
• Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed
• Assist employers with electronic payment options
• Conduct outreach to employer and other states to convert them to an electronic payment method

Qualifications

• High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field
• OR an equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work

Requirements

• Must be fluent in English
• Must be proficient in data entry skills including keyboard, mouse, and 10-key pad
• Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
• Quiet and distraction-free place in your home to work at a desk/table
• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication

Benefits

• Pay rate is $15.50/hour
• Equipment provided
• Work From Home!!!
• 3 week Virtual Paid Training
• Set Full-Time schedule: Monday - Friday: Must be available between 8:00am and 6:00pm CT
• Medical, Dental, Vision after 30 days of enrollment for all Full Time employees
• 401 (k)
• Paid Time Off (PTO) accrual on your first day!
• Health Club Reimbursements
• Career Growth Opportunities