[Hiring] Customer Service Associate @HUB International

Role Description

We are seeking an empathetic, detail-oriented, and professional Client Services Representative to support our life insurance policyholders and financial agents. In this role, the associate will act as the primary point of contact for client inquiries, policy changes, and initial claims processing. The associate's goal is to deliver a seamless, high-touch customer experience while navigating complex administrative guidelines and maintaining strict data privacy standards. No prior life insurance experience is required; we will fully train the right candidate.

Core Responsibilities

• Inbound Request Management: Serve as the primary contact handling phone calls, emails, and digital requests from clients and financial agents regarding ownership changes, beneficiary updates, address changes, and inforce illustration requests.
• Premium Oversight & Follow-Up: Monitor premium due dates, issue timely reminder notices to clients, and proactively coordinate carrier follow-ups to prevent policy lapses.
• Data Management & Documentation: Obtain accurate policy values, update the SmartOffice CRM platform with high precision, and maintain organized digital client records.
• Reporting & Communications: Generate, review, and compile formal Summary of Insurance reports and securely distribute them to clients and agents.
• Compliance & Data Privacy: Adhere strictly to industry regulations and financial data privacy standards when handling sensitive personal information.
• Problem Resolution: Troubleshoot complex administrative discrepancies by collaborating internally and communicating clear solutions back to policyholders.

Qualifications

• Experience: 1–3 years of experience in retail, hospitality, administrative support, or standard call center environments. Prior insurance background is not required.
• Technical Aptitude: Strong comfort level learning new software systems. Experience with standard Microsoft Office Suite (Word, Excel, Outlook) and any CRM or database software is preferred.
• Coachability & Drive: A desire to learn a new industry with the ability to absorb, retain, and apply complex administrative guidelines during training.
• Communication Skills: Exceptional verbal and written communication skills with a natural ability to speak with clients empathetically and professionally.
• Attention to Detail: Proven ability to manage high-volume data entry with minimal errors, ensuring records are kept accurately.
• Education: High school diploma or equivalent required; an Associate’s or Bachelor’s degree is a plus but not mandatory.

Requirements

• The expected salary range for this position is $30-34/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

• Comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts.
• Paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays.
• Eligible annual bonuses, equity and commissions may be available for some positions.
• Structured training, licensing support and ongoing development opportunities designed to accelerate your career.
• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans.
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance.
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career.