[Hiring] Client Relations Coordinator @6a23fca3-7b64-4140-a007-d213cba67288

Role Description

We’re looking for a friendly, professional, and motivated Client Relations Coordinator to join our Client Success team. The Client Relations Coordinator sits on-site with our client and is responsible for maintaining a professional working relationship by acting as a reliable liaison between the client and Harris & Harris.

• Schedule: Monday through Friday 8:00am to 5:00pm are standard working hours
• Pay: $60,000 to $75,000 annually, dependent on experience
• Location: Can Work From Home in the domestic United States

Day to Day Responsibilities:

• Manages assigned clients to ensure contractual compliance and overall satisfaction
• Customizes conversations by articulating clear thoughts to clients and internal team members
• Demonstrates the ability to listen to clients to ensure their needs are met
• Maintains professionalism to uphold the Harris & Harris reputation for high-level client service
• Troubleshoots issues and researches problems as they arise
• Ensures high-priority work is completed within assigned time frames
• Increases communication and visibility with current clients
• Builds effective internal working relationships to service clients at a higher level
• Creates a solid and consistent stream of communication between the CRM and current clients
• Handles day-to-day operations for clients and any other assigned projects
• Makes recommendations to implement improved processes

Qualifications

• 2-3 years of experience collaborating with external clients
• 2-3 years of experience meeting face to face with external clients
• Excellent organization skills
• Excellent communication skills (written and verbal)
• Excellent analytical skills
• Proficiency with all Microsoft Office applications (Outlook, Word, and Excel)
• Experience in financial services or collections preferred
• Ability to travel 10% of the year

Benefits

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off, Wellness Days, and paid Holidays
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more

Company Description

Harris & Harris is a premier, full-service revenue recovery firm headquartered in Chicago, IL. Founded in 1968, we specialize in the utilities, government, and healthcare markets.

• More than 500 employees including collections professionals and customer care representatives
• Employ the latest technology and best ethical practices to help businesses recover revenue
• Focus on celebrating the differences that make each employee unique
• Engage in philanthropic activities through the Harris Cares committee