[Hiring] Customer Service Associate @AIL

Role Description

Looking for a work-from-home opportunity where you can help people, build valuable professional skills, and create opportunities for long-term career growth? Globe Life AO is expanding our virtual team and seeking motivated, people-focused individuals to join us as Remote Client Support Associates.

In this role, you'll connect virtually with individuals and families who have requested information about available benefits. You'll:

• Answer questions, explain available options, guide clients through next steps, and provide professional ongoing support.
• Combine customer service, relationship building, benefits education, and client support in a fully virtual environment.

What You'll Do

• Connect With Clients:
  • Meet with clients through scheduled Zoom and phone appointments.
  • Connect with individuals who have requested information.
  • Ask questions to understand client needs and priorities.
  • Build positive, professional relationships.
  • Create a welcoming and personalized client experience.
• Educate & Guide:
  • Explain available life, accident, and supplemental health benefit options.
  • Answer questions clearly and professionally.
  • Help clients understand available programs and coverage.
  • Guide eligible clients through applications and enrollment.
  • Explain next steps and required documentation.
  • Provide timely follow-up throughout the process.
• Provide Ongoing Client Support:
  • Assist existing clients with policy-related questions.
  • Conduct policy reviews when appropriate.
  • Assist with beneficiary updates.
  • Maintain accurate digital client records.
  • Manage appointments and follow-up communications.
  • Provide continued customer service after enrollment.

Qualifications

• Friendly and comfortable talking with people.
• A strong communicator and active listener.
• Customer-focused and service-oriented.
• Organized and detail-oriented.
• Dependable and professional.
• Self-motivated and accountable.
• Comfortable working independently from home.
• Able to manage your time effectively.
• Comfortable learning new technology.
• Coachable and receptive to feedback.
• Goal-oriented and interested in professional growth.
• Able to collaborate effectively with a virtual team.

Requirements

• Be at least 18 years of age.
• Be physically located within the United States.
• Be legally authorized to work in the United States.
• Have access to a reliable computer or laptop.
• Maintain reliable high-speed internet.
• Have webcam and microphone capability.
• Maintain a quiet, professional workspace.
• Be comfortable communicating through Zoom and phone.
• Be willing to complete required training.
• Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting activities requiring a license.

Benefits

• 100% Remote / Work From Home.
• Entry-Level — No Insurance Experience Required.
• Qualified Client Opportunities Provided.
• No Traditional Cold Calling.
• Weekly Performance-Based Compensation.
• Flexible Scheduling.
• Comprehensive Training & Mentorship.
• Leadership & Career Advancement Opportunities.