[Hiring] Customer Service Associate @Amazon

Role Description

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers based in the Netherlands by answering their requests through phone, chat and/or email. This includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Qualifications

• Minimum age: 18 years old
• Have the right to work in the Netherlands
• Strong communication skills in Dutch (both written and oral fluency)
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within the operating hours of 9am to 8pm
• Willingness and ability to work in rotating shifts (i.e., early, late, weekend and compensated overtime as required)
• Initial nine weeks availability for full-time training (paid)
• Quiet, distraction-free work space (dedicated office space with a desk and chair)
• Minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI)

Requirements

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

Benefits

• Life insurance
• Internet allowance
• Amazon employee discount
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills