[Hiring] Customer Service Associate @Farmers Insurance Careers

Role Description

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most. You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.

• Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options.
• Structured work environment, taking calls up to 7 hours of your day.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care.
• You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

Qualifications

• Strong verbal communication and active listening skills.
• Proficient in both written and spoken English.
• Assumes personal accountability for actions and outcomes.
• Possesses flexibility to work in a fast-paced, dynamic environment.

Requirements

• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
• Ability to troubleshoot connectivity issues, if needed.
• Typing speed of at least 30 WPM with 90% accuracy.
• Customer service experience is highly preferred.
• Remote contact center experience is a plus, but not required.
• High School Diploma or equivalent required.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus Opportunity (based on Company and Individual Performance).
• 401(k).
• Medical.
• Dental.
• Vision.
• Health Savings and Flexible Spending Accounts.
• Life Insurance.
• Paid Time Off.
• Paid Parental Leave.
• Tuition Assistance.