[Hiring] Customer Service Associate @Prudential Financial

Role Description

We are seeking a highly organized and customer-focused individual to join our dynamic team. The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience. The ideal candidate will thrive in a fast-paced environment, demonstrate strong organizational skills, and contribute to operational excellence across the organization. The current employee work arrangement for this position is fully remote.

• Process customer transactions—including enrollments, beneficiary changes, disbursements, termination processing, and demographic changes—while meeting turnaround time standards and regulatory requirements
• Maintain performance standards for accuracy, quality, and timeliness across both complex and routine transactions
• Serve as a resource for issue resolution and collaborate cross-functionally to ensure seamless execution of administrative tasks
• Support operational and strategic initiatives that drive process improvements and enhance customer experience

Qualifications

• Bachelor’s degree or equivalent work experience
• Knowledge of Group Insurance and/or related industry products and services preferred
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities in a high-volume, deadline-driven environment
• Excellent written and verbal communication skills with the ability to interact effectively across all levels of the organization
• Proficiency in Microsoft Office with knowledge in Excel
• Demonstrated curiosity and commitment to continuous learning and process improvement

Requirements

• Minimum of 3 years of Insurance experience
• Experience with high-volume transaction processing

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance