[Hiring] CUSTOMER SERVICE ASSOCIATE @Etactics Inc

Role Description

This job might be for you if:

• You get a little excited when new billing software features roll out
• The best part of your day is solving a tricky billing or system issue
• You like translating “system-speak” into plain English for patients and staff
• You feel personally motivated to help patients when they call with account questions
• You enjoy being the calm, capable person when others are frustrated or stuck
• You ask “why is this happening?” before “who messed this up?”

What you’d actually be doing:

• Supporting medical practices using our billing & practice management software
• Helping users understand workflows, resolve issues, and work smarter
• Troubleshooting billing questions (claims, payments, balances, posting, etc.)
• Explaining complex things clearly — to non-technical users
• Acting as a problem-solver, not a script-reader
• Using customer interactions to come up with new ideas on how to make our software easier to use

Qualifications

• Real medical billing experience (you’ve been in the weeds)
• Strong written and verbal communication skills
• Curiosity, patience, and follow-through
• Someone who takes pride in being helpful and solving problems

Requirements

• Someone who wants to clock in, follow a script, and clock out
• Someone who avoids patient or staff conversations
• Someone who hates learning new systems or processes

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Company Description

If you’re reading this and thinking “wow, this sounds exactly like me” — we want to hear from you, even if you don’t check every single box. Apply and tell us why you think you’re a billing software nerd.