[Hiring] Customer Service Associate @Sedgwick

Role Description

This role involves providing excellent service displaying empathy to vehicle owners and clients regarding claims for multiple lines of business.

• Expediting the claims process
• Providing detailed claim notes on all calls
• Resolving issues with one call/one person response

Primary responsibilities include:

• Assigning new claims to the appropriate claim's handler
• Entering verbal and written application information accurately into the appropriate system
• Contacting customers regarding documentation required to process a claim, required time frames, and claim status
• Communicating clearly and professionally with customers by telephone
• Making informed decisions within the parameters of our obligations
• Handling approximately 40 to 70 outbound and inbound calls daily
• Typing at least 35 words per minute (WPM)
• Participating in and maintaining a quality service culture within the Customer Service Team

Additional functions include:

• Performing other duties as assigned
• Performing tasks based on the needs of the company or differing situations

Qualifications

• High school diploma or GED required
• One (1) year customer service experience or equivalent combination of education and experience required
• Inbound call center experience preferred
• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products and a variety of in-house databases
• Must meet minimum typing requirements (35 WPM)
• Strong organizational skills
• Ability to apply logic to interpret information and make sound decisions
• Ability to multitask in a fast-paced environment
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations
• Responsibility and ownership to ensure callers receive the highest possible customer experience
• Resilience in changing situations
• A can-do attitude!

Requirements

• Reliable high-speed internet connection suitable for video conferencing
• Ability to participate in virtual meetings with camera on
• Quiet, professional workspace free from distractions

Benefits

• As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings
• Actual compensation is influenced by a wide range of factors including skill set, level of experience, and cost of specific location
• For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($18 - $20 USD hourly)