[Hiring] Customer Service Associate @Fiserv

Role Description

At Fiserv, we enable payments and financial services that help clients move money securely and efficiently. The Remote Customer Service Associate will join a support team focused on resolving electronic transaction inquiries and maintaining strong client relationships. This role supports operational reliability and client satisfaction through accurate issue resolution and timely case management.

• Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction.
• Provide great experience for clients through active listening, effective communication, and insightful problem-solving.
• Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries.
• Utilize the customer relationship management system to ensure up-to-date and reliable client records.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Qualifications

• 1+ years of experience in a call center or customer service environment.
• High school diploma or equivalent.

Requirements

• Previous remote customer service experience.
• Demonstrated stable job tenure of one year or more in each position.
• Experience in a customer-facing call center environment, preferably with merchants or financial institutions.
• Proven experience using customer service software, CRM systems, and relevant technologies.
• This role requires being on call during non-standard and/or overnight hours on a rotational basis.
• This role requires flexibility to work overtime that includes weekends and holidays.
• This role requires the following home computer and audio equipment requirements:
• Speed/Stability Requirements- 30mbps download, 15mbps upload, less than 50ms average latency, cannot exceed 125ms max latency and hardwired directly to router.
• ISP requirements- no cellphone tower-based internet such as T-Mobile 5G or Verizon 5G home internet due to high latency and fluctuating network conditions. The only recommended Internet service types are fully wired-based connections including DSL, Broadband, Cable, and Fiber Optic services.
• Local Network Requirements- no community-based internet such as networks provided by apartment complexes. The issue primarily lies in CGNAT (Carrier-Grade NAT) is a variant of NAT that is used by internet service providers (ISPs) to provide internet access to their customers. CGNAT works by allowing multiple customers to share a single, public IP address. Agents should have their own ISP and their own router.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave