[Hiring] Customer Service Agent @TUI

Role Description

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak Dutch, French & English, plus ideally another European language, keep on reading!

Qualifications

• Fluent in Dutch, French & English
• Ideally another European language
• Right to work in Spain

Requirements

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in Dutch, French & English, ready to support customers across languages with clarity and care.

Benefits

• Basic salary starting at 21.800€ gross/year
• Variable monthly payment of 10% of your salary upon achievement of targets
• Working 6 days with 3 consecutive days off
• Additional payments for night shifts and bank holidays
• Remote working from anywhere in Spain on seasonal permanent contracts
• Multiple permanent career development opportunities
• Compensation for every training day completed
• Access to TUI Learning Hub, TUI Skills Academy & Language Lessons
• Complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub
• Involvement in charity and sustainability initiatives like the TUI Care Foundation
• Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain