[Hiring] Customer Strategy Director @Faro AI Inc.

Role Description

Faro is looking for a Customer Strategy Director, Ecosystem Programs to join our growing team. This is a senior individual contributor role designed to lead some of Faro's most strategic and multi-dimensional customer programs at the intersection of business strategy, clinical development, data and technology.

In this role, you will provide the strategic leadership needed to move these programs from conception to execution. You will combine executive-level customer relationship skills and management consulting-style problem solving with sufficient technical depth to lead conversations involving data architecture, analytics, statistics, integrations and complex clinical development workflows.

You will not be expected to replace Faro's Product, Data or technical specialists. Instead, you will provide the bridge between business and technical stakeholders, translating between audiences, helping to drive decisions and ensure specialist expertise is brought in where it creates the greatest value.

This is an exciting opportunity for an experienced management consultant, strategic advisor or customer transformation leader with a background in data and analytics who wants to move closer to long-term customer outcomes while helping shape how AI and technology transform clinical development.

Qualifications

• 8+ years of experience in management consulting, technology strategy, digital transformation, data and analytics consulting, or a comparable strategic advisory environment.
• Demonstrated experience working within pharmaceutical R&D and clinical development, with a strong understanding of clinical trial processes, workflows and operational challenges.
• Strong understanding of clinical development data flows and technology ecosystems, including how clinical data is generated, structured, integrated and exchanged across systems and workflows.
• Experience advising on or leading digital, data, or technology transformation initiatives, with the ability to connect technical capabilities, data architecture and system dependencies to business strategy and operational outcomes.
• Proven ability to operate at the intersection of business and technology, engaging credibly with technical specialists while independently leading strategic discussions and decision-making with senior customer stakeholders.
• Exceptional structured problem-solving skills and comfort bringing clarity to highly ambiguous problems.
• Experience leading complex, multi-stakeholder programs across organisational boundaries.
• Ability to translate between business strategy and technical concepts without needing to be the deepest technical specialist in the room.
• Strong executive communication, facilitation and storytelling skills.
• Demonstrated commercial awareness and experience identifying opportunities to create additional client or customer value.
• Comfortable influencing senior internal and external stakeholders without direct authority.
• Self-directed, intellectually curious and comfortable operating in a rapidly evolving environment.
• Ability to travel up to 30%.

Requirements

• Familiarity with statistical analysis or quantitative decision-making within clinical development.
• Experience working with clinical data standards and industry frameworks, such as CDISC.
• Experience working with AI-enabled technologies, advanced analytics or enterprise SaaS platforms.
• Experience leading innovation or emerging-technology programmes where requirements, capabilities and success measures evolved throughout the engagement.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan
• HQ Office On-Premises Amenities; gym, restaurants tenant discount, Padel Nine

Salary

Salary range for this position is $166,000 - $210,000 per year. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Equity

In addition to this position’s salary, equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.