[Hiring] Customer Service Agent @Hafiz Demo

Role Description

We are looking for a dedicated Customer Service Agent to join our team in Kuala Lumpur. The ideal candidate will have a passion for providing excellent customer service and ensuring client satisfaction. Strong communication skills, problem-solving abilities, and a positive attitude are essential for this role.

• Respond promptly to customer inquiries via phone, email, or chat
• Resolve customer complaints and issues efficiently and professionally
• Maintain accurate records of all customer interactions and transactions
• Collaborate with different departments to meet customer needs effectively
• Identify and escalate urgent issues to the appropriate team members
• Continuously enhance customer service skills and product knowledge

Qualifications

• High school diploma or equivalent
• Previous experience in a customer service role is preferred
• Excellent communication skills both verbal and written
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving abilities
• Proficiency in Microsoft Office applications
• Comfortable working in a fast-paced environment

Company Description