[Hiring] Customer Service Agent @Inktel Contact Center Solutions

Role Description

We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment.

In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition between channels at any time.

• Strong desire to be helpful and take ownership to resolve customer situations
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Utilize customer relationship management tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Guide callers through troubleshooting, navigating the client's menus
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Qualifications

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Seek 1+ years of experience & familiarity in food ordering
• Must be able to communicate effectively with customers, management, and co-workers

Company Description

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.