[Hiring] Customer Service Agent @Disabled Veteran Solutions

Role Description

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential.

As a member of our team, you will serve as a trusted point of contact, providing support, guidance, and resolution to individuals who rely on these services every day.

In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.

• Answering inbound calls and providing a positive, solution-oriented customer experience
• Assisting with basic technical troubleshooting and initiating support tickets as needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers remain informed
• Delivering consistent, high-quality service in a structured environment

Qualifications

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process
• Bilingual (English/Spanish) candidates are strongly encouraged to apply (preferred)

Requirements

• Reliable high-speed internet connection
• Private, distraction-free workspace
• Ability to navigate computer systems efficiently
• DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset

Schedule & Training

• Training Schedule: 9:00 AM - 4:30 PM EST
• Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST; Saturday, 8:00 AM - 12:00 PM EST
• Consistent attendance and reliability are essential for success in this role.

Benefits

• Supportive environment that values performance
• Encouragement for growth and career advancement opportunities