[Hiring] Customer Service Agent @Fix Network World

Role Description

Join Speedy Glass as a Customer Service Agent. Help us deliver outstanding customer service to every guest, every time!

• Respond to customer service calls in a timely, courteous, and professional manner.
• Place client orders with accuracy.
• Refer escalated customer calls to the Call Centre Supervisor.
• Investigate and troubleshoot customer service issues, with the goal of resolution.
• Effectively and accurately communicate brand identity and corporate position.
• Assist customers with standard account-related requests.
• Provide information about company products and services, charges, service conditions, and availability.
• Update the database with accurate messages regarding transactions.
• Conduct callbacks to ensure customer satisfaction, close jobs, and manage schedules.
• Other duties may be assigned as required.

Qualifications

• 1-3 years' experience in customer service, preferably in a call center role.
• Ability to skillfully operate a telephone, computer, and related peripherals.
• Proficiency with Microsoft Excel.

Requirements

• Sitting for extended periods of time.
• Interacts with employees, management, and the public at large.
• Ability to multitask and work efficiently in a fast-paced environment.
• Repetitive work.
• Overtime.

Benefits

• Comprehensive benefits package.
• Paid time off paid on each paycheck.
• Paid holidays.
• Paid sick days.
• Much more!