[Hiring] Customer Service Agent @Restaurant Supply

Role Description

Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and leveraging our industry buying power. We are looking for a proactive and detail-oriented Customer Service Agent to support our Amazon and 3rd party marketplace operations. This role will focus on handling customer inquiries, resolving issues, and ensuring a seamless post-purchase experience across platforms such as Amazon, Walmart, and other marketplaces.

The ideal candidate has strong experience in e-commerce customer service, is highly responsive, and is comfortable navigating multiple systems while maintaining a high level of professionalism and accuracy.

Qualifications

• 5+ years of experience in customer service, preferably in e-commerce or marketplace support.
• Experience handling Amazon Seller Central or other marketplace platforms is required.
• Bachelor’s degree preferred.
• Excellent verbal and written English communication skills.
• Strong problem-solving and conflict resolution skills.
• Highly organized and detail-oriented.
• Ability to multitask and manage a high volume of customer inquiries.
• Tech-savvy with the ability to quickly learn new tools and systems.
• Experience with CRM tools, helpdesk systems, or ticketing platforms is a plus.
• Shopify or other e-commerce platform experience is a plus.

Requirements

• Handle customer inquiries, complaints, and requests from Amazon and other 3rd party marketplaces.
• Manage and respond to messages via Amazon Seller Central and other platforms in a timely and professional manner.
• Resolve order issues including refunds, returns, replacements, and shipping concerns.
• Coordinate with internal teams such as warehouse, logistics, and sales to resolve customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Monitor customer feedback and reviews, addressing issues to maintain high seller ratings.
• Ensure compliance with marketplace policies and guidelines.
• Identify recurring issues and suggest process improvements to enhance customer experience.
• Stay up to date with product knowledge, company policies, and marketplace updates.

Benefits

• Competitive salary
• Competitive bonus structure
• Medical, vision, and dental coverages (credit available)