[Hiring] Customer Service Agent @Independence Pet Group

Role Description

Pets Best is seeking a P&C Licensed Customer Care Representative who will report to the Manager, Customer Care. Customer Care Representatives are responsible for providing excellent customer service support to policyholders, third party referral sources, and veterinary clinics.

• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Builds rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
• Works to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
• Helps policyholders understand their policy coverage, claims processing, and reimbursement process.
• Demonstrates ability to work in a metric environment and meet performance expectations.
• Maintains understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Qualifications

• 2+ years’ experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License.
• Bandwidth/Internet requirements: Up to 30Mbps (Download) | 5Mbps (Upload).
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to submit to a background investigation as part of the onboarding process.
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.

Benefits

• Comprehensive full medical, dental, and vision insurance.
• Basic Life Insurance at no cost to the employee.
• Company paid short-term and long-term disability.
• 12 weeks of 100% paid Parental Leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal Paid Time Off.
• Paid holidays and company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet friendly office environment.
• Commuter Benefits.
• Group Pet Insurance.
• On the job training and skills development.
• Employee Assistance Program (EAP).