[Hiring] Customer Service Advocate @UnitedHealth Group

Role Description

This position is Remote in the state of Indiana. You will have the flexibility to work remotely as you take on some tough challenges. This is a full-time position (40 hours per week), Monday through Friday. Employees must be available to work an 8-hour shift scheduled between 7:00 AM and 7:00 PM CST. Based on business needs, occasional overtime may be required. In addition, weekend work may be required during the annual peak period from January 1 through April 1.

We offer 9 weeks of paid training. The hours during training will be 8:30 AM - 5:00 PM CST Monday - Friday. 100% attendance is required during training. Training will be on camera.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.
• Research complex issues pertaining to the caller’s health, status and potential plan options.
• Navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
• Be rewarded and recognized for your performance in an environment that will challenge you and provide development for other roles you may be interested in.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of phone-based customer service or call center experience.
• This position involves member calls, with an expected volume of 50 - 70 calls daily.
• Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Ability to work full-time position (40 hours per week), Monday through Friday.

Requirements

• Reside within the state of Indiana.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

• Pay is based on several factors including local labor markets, education, work experience, certifications, etc.
• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• The salary for this role will range from $18 - $32 hourly based on full-time employment.