[Hiring] Customer Service Advisor @Morley

Role Description

This is a work-from-home customer service role in a structured contact center environment.

• Handle health insurance questions from customers, health care providers, and beneficiaries via phone and email, including benefits, eligibility, and payments.
• Listen carefully, empathize, and evaluate each situation to determine next steps.
• Navigate multiple computer systems and resources to resolve questions.
• Communicate in a courteous, personable, and professional way.

Qualifications

• Clear written and verbal communication.
• Able to review in-depth info and reach logical conclusions.
• Basic math skills (for payment-related questions).
• Empathy and dependability.
• Strong listening, organization, multitasking, and time management.
• Ability to work in a changing environment.
• Basic computer skills, including Microsoft Office.
• Typing speed of 30+ words per minute.

Requirements

• Must have the ability to pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers).
• Availability within operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern / 7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific time.
• Possible weekends (from October through March).
• Reliable attendance and ability to follow a set schedule (queues are time-sensitive).

Benefits

• Full-time role with benefits.
• Paid time off.
• Training provided.
• Leadership development program available.
• Team environment with access to experienced coworkers.
• Health & Wellness Benefits:
• Medical and prescription coverage.
• Dental and vision insurance.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
• Financial Benefits:
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• Benefits to Make Your Life Easier:
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial and estate planning (including wills).